The Finnish Competition and Consumer Authority
Organisation
Alternative name FCCA
Wellfunctioning markets, more informed consumers
The Finnish Competition and Consumer Authority ensures as fair and efficient market performance as possible for the benefit of the national economy and consumers.
The Consumer Ombudsman, who works in conjunction with the FCCA, enforces compliance with consumer protection legislation, with particular focus on marketing and contract terms. The FCCA provides consumers and companies with information and instructions that prevent problems in advance.
The FCCA intervenes in cartels and mergers to avoid detriment to customers, such as higher prices or poorer quality. The FCCA also ensures that public bodies do not exploit unfair competitive advantages arising from their position in their business, thus crowding out their more efficient competitors in the market or preventing market renewal. The FCCA additionally ensures that our common tax revenue is used as efficiently as possible by monitoring that public procurement is subjected to transparent and equitable competitive tendering.
FCCA’s versatile expertise is based on research and market knowledge. Supported by our analyses, decision-makers are able to take into account the impacts of different policies on market performance and the position of consumers and companies.
What services can I get?
- The Finnish Competition and Consumer Authority
Advice in cross-border consumer issuesThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceThe European Consumer Centre Finland (ECCF) assists consumers in problem situations related to cross-border trade. - The Finnish Competition and Consumer Authority
Compensation for a travel organiser’s bankruptcy or insolvencyThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceTravellers may apply for compensation for the money they have lost if a travel organiser is declared insolvent. - The Finnish Competition and Consumer Authority
Consumer adviceThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceConsumer Advisory Service provides information on consumer rights, and mediation assistance in disputes between consumers and businesses. - The Finnish Competition and Consumer Authority
Consumer Advisory Service (for businesses)The Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceThe Consumer Advisory Service is a service that provides information on consumer rights and assistance in resolving disputes. - The Finnish Competition and Consumer Authority
Consumer educationThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceThe FCCA provides material related to consumer education and teaching of consumer skills that can be used in the teaching of various subjects. - The Finnish Competition and Consumer Authority
Leave a cartel and get immunity from penalty paymentsThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceAn undertaking participating in a cartel may be granted an exemption from or discount on the penalty payment if it reveals a cartel to the FCCA. - The Finnish Competition and Consumer Authority
Making a report to the Consumer OmbudsmanThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceYou can tip off the Consumer Ombudsman about improper marketing or unfair terms of agreement. - The Finnish Competition and Consumer Authority
New passenger rail serviceThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceThe Commission Implementing Regulation sets requirements for the process related to starting a new rail passenger service - The Finnish Competition and Consumer Authority
Registration of travel service combination providers obligated to lodge a securityThe Finnish Competition and Consumer Authority
Permit or other obligationNationwidePublic serviceInstructions for travel service combination providers, which are obligated to lodge a security and register in the FCCA travel guarantee register. - The Finnish Competition and Consumer Authority
Submit a tip about a cartel or other restriction of competitionThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceIf you suspect a cartel or some other restriction of competition, you can submit a tip to the Finnish Competition and Consumer Authority. - The Finnish Competition and Consumer Authority
Submitting a request for action concerning competitive neutralityThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceThe FCCA investigates whether the competitive conditions between public and private sector business activities are neutral. - The Finnish Competition and Consumer Authority
The Complaint AssistantThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceThe Complaint Assistant helps you draw up a written complaint to the trader. - The Finnish Competition and Consumer Authority
To submit a complaint for action about a suspected illegal restriction of competitionThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceYou can submit a complaint to the FCCA about a suspected cartel or some other illegal restriction of competition. - The Finnish Competition and Consumer Authority
You can use the register of package travel agencies to ensure travel agency's reliabilityThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceWhen buying a package tour, the buyer can check in the FCCA’s register of package travel agencies that a security has been lodged by the travel agency
Information on all services is not available in your chosen language. Change the language of the site to receive information on services in other languages.
See more service channels by this organization
Application for compensation due to the organiser’s bankruptcy or insolvency
E-serviceNationwideInstructions and the online form for travellers who are entitled to claim compensation due to the organiser’s bankruptcy or insolvency.Consumer Advisory Services Organisaatio
E-serviceNationwideThe Consumer Advisory Services provide information and guidance related to consumer law questions and disputes.Consumer Advisory Services (for businesses)
E-serviceNationwideThe Consumer Advisory Services provide information and guidance related to consumer law questions and disputes.Online services in consumer problem situations related to cross-border trade
E-serviceNationwideIf you have a claim against a vendor operating in another EU country, the best way of getting your claim processed is by filling in an online form.Registration in the Finnish Competition and Consumer Authority (FCCA) travel guarantee register.
E-serviceNationwideInstructions for travel service combination providers which are obligated to lodge a security.Monday-Wednesday 10.00–12.00Report restrictive trade practices and cartels
E-serviceNationwideYou can submit a tip (also anonymously) to the FCCA, if you suspect a cartel or other competition restriction.Monday-Friday 8.00–16.15Submit a notification to the Consumer Ombudsman (in Finnish and Swedish)
E-serviceNationwideReport improper marketing or unfair terms of agreement.The Complaint Assistant
E-serviceNationwideThe Complaint Assistant helps you draw up a written complaint to the trader.
Making a request for an economic equilibrium test
Printable formNationwideThe regulatory body processes the request within the time limits specified in article 9 of the Commission Implementing Regulation 2018/1795.Notification of new rail passenger services
Printable formNationwideA notification of any new rail passenger service must be made using the standard notification form
Telephone counselling in problem situations related to cross-border trade
Telephone serviceNationwideIf necessary, you can call us, when you need advice or arbitration assistance in problem situations related to cross-border trade.Monday 10.00–12.00Tuesday 12.00–14.00Wednesday 10.00–12.00Telephone:+358 951101205(local/mobile network fee)
Consumer education on Facebook
WebsiteNationwideThe site disseminates information on consumer skills and topical issues related to the management of everyday life.Consumer education on FCCA website
WebsiteNationwideThe FCCA website has its own Consumer Education section, which provides teachers with information on consumer educationConsumer legislation advice for businesses
WebsiteNationwideConsumer rights advisors can assist businesses in disputes between the business and a consumer and on consumer legislation enquiries.Consumer protection – facts and advice
WebsiteNationwideInformation on consumer protection.For more information on cross-border consumer issues, visit the ECC website
WebsiteNationwideThe European Consumer Centre Finland website provides information on issues and consumer rights related to cross-border trade.How to make a complaint concerning an illegal restriction of competition
WebsiteNationwideYou can submit a complaint concerning a suspected cartel or other illegal restriction of competition by following our instructions online.Report a cartel or other restriction of competition
WebsiteNationwideTips on restrictions on competition are valuable when the FCCA monitors the functioning of markets and competition.Reveal a cartel and get immunity from the penalty payment
WebsiteNationwideIf you wish to report your participation in a secret cartel and obtain immunity from a penalty payment, please contact the FCCA.Send classified e-mail to FCCA to submit a leniency application
WebsiteNationwideSending a confidential message about participation in a cartelThe Complaint Assistant
WebsiteNationwideThe Complaint Assistant helps you draw up a written complaint to the trader.Travel organiser’s bankruptcy
WebsiteNationwideInstructions for travellers whose travel organiser has gone bankrupt before or during their trip.Travel service combination provider obligation to lodge a security and reporting.
WebsiteNationwideRegistration in the Register of travel service combination providers obligated to provide a guarantee and reporting to the FCCA.You can use the online register of package travel agencies to ensure the travel agency's reliability
WebsiteNationwideThe register of package travel agencies, where you can check the reliability of a travel agency, can be found on the FCCA website.
Information on all service channels is not available in your chosen language. Change the language of the site to receive information on service channels in other languages.
Address
Lintulahdenkuja 2
00530 Helsinki
Organisation identification data
Business ID: 2502067-3
Electronic invoicing details
Electronic invoicing address (EDI code):003725020673
Intermediator code:
E204503
Website
The Finnish Competition and Consumer Authority
www.kkv.fi/enOpens in a new window.
Postal address
Box 5
00531 Helsinki