Responsible for the service City of Oulu
City Centre Service Point
- Service location
Oulu10 Customer Service/Center of Oulu is located in the city centre.
Visiting address
Service hours
Monday-Friday 10.00–16.00
Exceptional service hours
14/5/2026–14/5/2026
Closed
Other contact details
Telephone number
+358 855855800
(local/mobile network fee)
Postal address
P. O. Box 27
90015 Oulun Kaupunki
Accessibility information
- The 4 accessible parking spaces are located outdoors over 10 m from the entrance. The width of the parking spaces is less than 3.6 m.
- The route to the entrance is guided, rough and illuminated.
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a button.
- The customer service point is on the entrance floor.
- The customer service point has directions to the different facilities.
- The customer service point has thresholds over 2 cm high.
- The doors in the customer service point stand out clearly. The glass doors have contrast markings.
- The waiting room of the customer service point has a queue number system and seats.
- The customer service point has a portable induction loop.
- The customer service point has a toilet marked as accessible on the same floor. The toilet door cannot be easily opened and closed.
Services
- Kela
Basic social assistance paid out by KelaKela
ServiceNationwidePublic serviceKela grants basic social assistance to individuals and families whose income or assets do not cover their essential daily expenses.Service level- Online self-service point
- Onsite guidance
- Document received
- Remote guidance
- Guidance to online self-service
- Kela
Disability benefits and servicesKela
ServiceNationwidePublic serviceKela supports disabled and chronically ill persons with their functional ability, everyday life coping, and participation in studies and work.Service level- Online self-service point
- Remote guidance
- Document received
- Onsite guidance
- Guidance to online self-service
- City of Oulu
Finnish non-stop language coursesCity of Oulu
ServiceOuluPublic serviceLanguage courses are open for everyone. Courses are given in classroom and online. You can join language courses anytime.Monday-Friday 10.00–15.00 - Kela
Housing benefits provided by KelaKela
ServiceNationwidePublic serviceKela provides assistance with housing for low-income households by paying housing allowances.Service level- Document received
- Online self-service point
- Remote guidance
- Guidance to online self-service
- Onsite guidance
- Kela
Kela's benefits for families with childrenKela
ServiceNationwidePublic serviceKela supports families with children, starting from the child’s birth and as the child grows. Parents are entitled to family leave and Kela benefits.Service level- Onsite guidance
- Guidance to online self-service
- Document received
- Online self-service point
- Remote guidance
- Kela
Kela's benefits for pensionersKela
ServiceNationwidePublic servicePensions from Kela provide economic security during old age and inability to work if your earnings-related pension is small or you do not have one.Service level- Online self-service point
- Guidance to online self-service
- Remote guidance
- Document received
- Onsite guidance
- Kela
Kela's benefits for studentsKela
ServiceNationwidePublic serviceStudents can receive financial assistance from Kela for post-comprehensive school education and for housing expenses.Service level- Document received
- Online self-service point
- Guidance to online self-service
- Onsite guidance
- Remote guidance
- Kela
Kela's benefits for survivorsKela
ServiceNationwidePublic serviceWhen a spouse or a child’s legal guardian dies, Kela can support the survivor financially with surviving spouse’s pension or orphan’s pension.Service level- Onsite guidance
- Remote guidance
- Guidance to online self-service
- Online self-service point
- Document received
- Kela
Kela's benefits for the unemployedKela
ServiceNationwidePublic serviceKela ensures basic security for those who are unemployed by paying general social security benefit.Service level- Online self-service point
- Guidance to online self-service
- Onsite guidance
- Remote guidance
- Document received
- Kela
Kela's benefits in case of illnesKela
ServiceNationwidePublic serviceKela provides compensation for expenses and loss of income arising from illness.Service level- Remote guidance
- Guidance to online self-service
- Document received
- Onsite guidance
- Online self-service point
- Kela
Kela´s benefits for conscripts and their family membersKela
ServiceNationwidePublic serviceConscripts and their family members may be entitled to a conscript’s allowance.Service level- Onsite guidance
- Guidance to online self-service
- Remote guidance
- Document received
- Online self-service point
- Kela
Kela´s guidance and advice when moving to or from FinlandKela
ServiceNationwidePublic serviceGuidance and advice on Kela's benefits when moving to or from FinlandService level- Guidance to online self-service
- Onsite guidance
- Online self-service point
- Remote guidance
- Document received
- Kela
Rehabilitation benefits provided by KelaKela
ServiceNationwidePublic serviceKela provides various types of rehabilitation for persons of all ages, and supports rehabilitation clients economically during rehabilitation.Service level- Onsite guidance
- Guidance to online self-service
- Online self-service point
- Document received
- Remote guidance
Text edited by: City of Oulu
Updated: 7/5/2026