Responsible for the service City of Oulu
Oulunsalo Service Point
- Service location
The Oulu10 Oulunsalo service point is a centralized customer service point, located in the Kapteeni Shopping Center.
At the service point, you can receive guidance on services from the City of Oulu, Kela (the Social Insurance Institution of Finland), and the Tax Administration.
Visiting address
Karhuojantie 2
90460 Oulunsalo
Service hours
The service point is open according to the schedule below. The service point is closed for approximately 30 minutes around midday.
Monday-Tuesday 10.00–16.00
Wednesday 12.00–18.00
Friday 10.00–16.00
Exceptional service hours
13/5/2026–13/5/2026
10.00–16.00
14/5/2026 Ascension Day
Closed
15/5/2026–15/5/2026
Closed
Other contact details
Telephone number
+358 447030640
(local/mobile network fee)
Matters of Oulun Sivakka Oy
+358 447108279
(local/mobile network fee)
Accessibility information
- The 4 accessible parking spaces are located outdoors over 10 m from the entrance. The width of the parking spaces is at least 3.6 m.
- The route to the entrance is smooth and sufficiently wide and illuminated.
- The entrance stands out clearly and is illuminated.
- The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
- The customer service point is on the same floor as the entrance.
- The doors in the customer service point stand out clearly.
- The customer service point has an accessible toilet on the same floor.
Services
- Finnish Tax Administration
AppealFinnish Tax Administration
ServiceNationwidePublic serviceYou can appeal your taxation once it has ended. The appeal is filed by submitting a written claim for adjustment to the Assessment Adjustment Board.Service level- Onsite guidance
- Guidance to online self-service
- Finnish Tax Administration
Asset transfer taxFinnish Tax Administration
ServiceNationwidePublic serviceWhen you buy a property, an owner apartment or other securities, you must submit a transfer tax return and pay the transfer tax.Service level- Onsite guidance
- Guidance to online self-service
- Kela
Basic social assistance paid out by KelaKela
ServiceNationwidePublic serviceKela grants basic social assistance to individuals and families whose income or assets do not cover their essential daily expenses.Service level- Online self-service point
- Remote guidance
- Onsite guidance
- Guidance to online self-service
- Document received
- Finnish Tax Administration
Business partnership tax returnFinnish Tax Administration
ServiceNationwidePublic serviceGeneral partnerships and limited partnerships report business data for income taxation by tax return 6A.Service level- Guidance to online self-service
- Onsite guidance
- Finnish Tax Administration
Car Tax - Business taxpayersFinnish Tax Administration
ServiceNationwidePublic serviceThere is a car tax on almost all vehicles registered or taken into use in Finland for the first time.Service level- Onsite guidance
- Guidance to online self-service
- Finnish Tax Administration
Car taxation - individualsFinnish Tax Administration
ServiceNationwidePublic serviceThere is a car tax on almost all vehicles registered or taken into use in Finland for the first time.Service level- Guidance to online self-service
- Onsite guidance
- Kela
Disability benefits and servicesKela
ServiceNationwidePublic serviceKela supports disabled and chronically ill persons with their functional ability, everyday life coping, and participation in studies and work.Service level- Onsite guidance
- Online self-service point
- Document received
- Remote guidance
- Guidance to online self-service
- Finnish Tax Administration
Excise taxation – Businesses and corporationsFinnish Tax Administration
ServiceNationwidePublic serviceExcise duties are indirect taxes on the consumption or use of certain products.Service level- Onsite guidance
- Guidance to online self-service
- Finnish Tax Administration
Excise taxation – personal customersFinnish Tax Administration
ServiceNationwidePublic serviceExcise duties are indirect taxes on the consumption or use of certain products.Service level- Guidance to online self-service
- Onsite guidance
- Finnish Tax Administration
Expert advice on advance rulings on individual taxationFinnish Tax Administration
ServiceNationwidePublic serviceThe Tax Administration provides advice on how to submit an application for an advance ruling on personal taxation subject to a fee.Service level- Remote guidance
- Finnish Tax Administration
Forestry tax returnFinnish Tax Administration
ServiceNationwidePublic serviceSubmit a tax return if you have had forestry income or expenditure during the calendar year, or data related to reserves and forest deductions.Service level- Onsite guidance
- Guidance to online self-service
- Finnish Tax Administration
Gift taxFinnish Tax Administration
ServiceNationwidePublic serviceA gift tax must be paid when assets are transferred to another individual as a gift and the gift is worth EUR 7,500 or more.Service level- Guidance to online self-service
- Onsite guidance
- Kela
Housing benefits provided by KelaKela
ServiceNationwidePublic serviceKela provides assistance with housing for low-income households by paying housing allowances.Service level- Online self-service point
- Onsite guidance
- Remote guidance
- Document received
- Guidance to online self-service
- Finnish Tax Administration
Inheritance taxFinnish Tax Administration
ServiceNationwidePublic serviceAn inheritance tax must be paid for assets obtained by inheritance or will.Service level- Guidance to online self-service
- Onsite guidance
- Kela
Kela's benefits for families with childrenKela
ServiceNationwidePublic serviceKela supports families with children, starting from the child’s birth and as the child grows. Parents are entitled to family leave and Kela benefits.Service level- Guidance to online self-service
- Online self-service point
- Onsite guidance
- Document received
- Remote guidance
- Kela
Kela's benefits for pensionersKela
ServiceNationwidePublic servicePensions from Kela provide economic security during old age and inability to work if your earnings-related pension is small or you do not have one.Service level- Document received
- Online self-service point
- Remote guidance
- Guidance to online self-service
- Onsite guidance
- Kela
Kela's benefits for studentsKela
ServiceNationwidePublic serviceStudents can receive financial assistance from Kela for post-comprehensive school education and for housing expenses.Service level- Online self-service point
- Guidance to online self-service
- Remote guidance
- Onsite guidance
- Document received
- Kela
Kela's benefits for survivorsKela
ServiceNationwidePublic serviceWhen a spouse or a child’s legal guardian dies, Kela can support the survivor financially with surviving spouse’s pension or orphan’s pension.Service level- Document received
- Onsite guidance
- Remote guidance
- Online self-service point
- Guidance to online self-service
- Kela
Kela's benefits for the unemployedKela
ServiceNationwidePublic serviceKela ensures basic security for those who are unemployed by paying general social security benefit.Service level- Online self-service point
- Remote guidance
- Document received
- Onsite guidance
- Guidance to online self-service
- Kela
Kela's benefits in case of illnesKela
ServiceNationwidePublic serviceKela provides compensation for expenses and loss of income arising from illness.Service level- Guidance to online self-service
- Onsite guidance
- Online self-service point
- Remote guidance
- Document received
- Kela
Kela´s benefits for conscripts and their family membersKela
ServiceNationwidePublic serviceConscripts and their family members may be entitled to a conscript’s allowance.Service level- Onsite guidance
- Remote guidance
- Document received
- Online self-service point
- Guidance to online self-service
- Kela
Kela´s guidance and advice when moving to or from FinlandKela
ServiceNationwidePublic serviceGuidance and advice on Kela's benefits when moving to or from FinlandService level- Document received
- Onsite guidance
- Remote guidance
- Online self-service point
- Guidance to online self-service
- Finnish Tax Administration
Prepayment - Corporate taxpayersFinnish Tax Administration
ServiceNationwidePublic servicePrepayment must be made in advance for income acquired by business, agriculture or other production of income activities.Service level- Guidance to online self-service
- Onsite guidance
- Finnish Tax Administration
Prepayment - individualsFinnish Tax Administration
ServiceNationwidePublic servicePrepayment is usually paid for rental income, profit from the sale of assets and foreign income, such as pensions.Service level- Onsite guidance
- Guidance to online self-service
- Finnish Tax Administration
Real estate taxFinnish Tax Administration
ServiceNationwidePublic serviceAs the owner of the real estate, you will receive an annual real estate tax decision and pay the real estate tax.Service level- Guidance to online self-service
- Onsite guidance
- Kela
Rehabilitation benefits provided by KelaKela
ServiceNationwidePublic serviceKela provides various types of rehabilitation for persons of all ages, and supports rehabilitation clients economically during rehabilitation.Service level- Document received
- Onsite guidance
- Online self-service point
- Remote guidance
- Guidance to online self-service
- Finnish Tax Administration
Rental incomeFinnish Tax Administration
ServiceNationwidePublic serviceAll rental income and expenses shall be reported in taxation.Service level- Onsite guidance
- Guidance to online self-service
- Finnish Tax Administration
Reports on construction work – personal customersFinnish Tax Administration
ServiceNationwidePublic serviceHouseholds must notify the Tax Administration of any commissioned work subject to a building permit.Service level- Guidance to online self-service
- Onsite guidance
- Finnish Tax Administration
Reports on construction work — Businesses and corporationsFinnish Tax Administration
ServiceNationwidePublic serviceA construction work report must be submitted for construction, repair and maintenance work carried out at a construction site.Service level- Guidance to online self-service
- Onsite guidance
- Finnish Tax Administration
Self-assessed tax returnFinnish Tax Administration
ServiceNationwidePublic serviceSelf-assessed taxes are taxes that the Tax Administration does not impose specifically. Instead, the payer calculates, reports and pays the amount.Service level- Onsite guidance
- Guidance to online self-service
- Finnish Tax Administration
Submitting a bank account numberFinnish Tax Administration
ServiceNationwidePublic serviceSubmit your bank account number for tax information if you have not done so yet, or if your bank account number has changed.Service level- Onsite guidance
- Guidance to online self-service
- Finnish Tax Administration
Tax cardFinnish Tax Administration
ServiceNationwidePublic serviceThe tax card shows your tax rate. All people receiving wages or other income in Finland need a tax rate.Service level- Guidance to online self-service
- Onsite guidance
- Finnish Tax Administration
Tax credit for domestic costsFinnish Tax Administration
ServiceNationwidePublic serviceYou can receive a tax credit for domestic work that you commission at home, in a leisure home, in your parents' or grandparents' homes.Service level- Onsite guidance
- Guidance to online self-service
- Finnish Tax Administration
Tax number registerFinnish Tax Administration
ServiceNationwidePublic serviceThe Tax number register is a public and open register for the construction and shipbuilding sectors maintained by the Tax Administration.Service level- Guidance to online self-service
- Onsite guidance
- Finnish Tax Administration
Tax return - IndividualsFinnish Tax Administration
ServiceNationwidePublic serviceThe tax return contains data on previous year's income, taxes and deductions. Individual customers must check the data in the tax return.Service level- Guidance to online self-service
- Onsite guidance
- Finnish Tax Administration
Tax return - the self-employedFinnish Tax Administration
ServiceNationwidePublic serviceThe Business tax return (form 5) must always be submitted, even if there has been no activity.Service level- Guidance to online self-service
- Onsite guidance
- Finnish Tax Administration
Tax return for agricultural operationsFinnish Tax Administration
ServiceNationwidePublic serviceSubmit a tax return if you have had agricultural income or expenditure or data related to reserves during the calendar year.Service level- Guidance to online self-service
- Onsite guidance
- Finnish Tax Administration
Tax returns – communitiesFinnish Tax Administration
ServiceNationwidePublic serviceCompanies inform the Tax Administration of all information affecting tax for the purpose of income taxation by filing tax returns.Service level- Guidance to online self-service
- Onsite guidance
- Finnish Tax Administration
Travel expensesFinnish Tax Administration
ServiceNationwidePublic serviceYou can deduct travel expenses related to commuting and working in taxation. You can use a tax return or a tax card to report travel expenses.Service level- Onsite guidance
- Guidance to online self-service
Text edited by: City of Oulu
Updated: 5/5/2026