Responsible for the service City of Helsinki, Urban Environment Division
Urban Environment Division, Customer Services
- Service location
Please get in touch if you have any questions about matters such as
- parking and parking permits
- streets and parks
- matters relating to construction or the archive of the Building Control Services
- town planning
- orders for City Survey Services.
We are here to help you by phone, via our feedback service or in person.
We aim to respond to feedback within a week, but it may take longe ...
Visiting address
Työpajankatu 8
00580 Helsinki
Service hours
Opening hours on the spot
Monday 12.00–15.00
Tuesday-Wednesday 8.30–12.00
Thursday-Friday 12.00–15.00
Exceptional service hours
9/9/2026 Exceptionally closed
Closed
Other contact details
Telephone number
+358 931022111
(local/mobile network fee)
Postal address
P.O.Box 58231
00099 Helsingin Kaupunki
Accessibility information
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is guided, smooth and sufficiently wide and illuminated.
- The route has a ramp over 6 meters long without an intermediate landing.
- The entrance stands out clearly and is illuminated.
- The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with an opening button.
- The customer service point is on the entrance floor.
- The customer service point has directions to the different facilities and uses movement-guiding surface material.
- The doors in the customer service point stand out clearly. The glass doors have contrast markings.
- The waiting room of the customer service point has a queue number system and seats.
- The customer service point has a fixed induction loop marked with the appropriate international symbol.
- The customer service point has an accessible toilet on floor 1.
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is guided, smooth and sufficiently wide and illuminated.
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with an opening button.
- The customer service point is on the same floor as this entrance.
Services
- City of Helsinki, Urban Environment Division
Area leasingCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceA street, a square or a park can be used as a work area with the city’s approval. - City of Helsinki, Urban Environment Division
Business parking permitCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceA business parking permit allows you to either park near your company’s business premises or park almost anywhere in the inner city, both for a low... - City of Helsinki, Urban Environment Division
Dog training fieldsCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceYou can book a fixed weekly reservation for dog training at dog training fields. The same fields can also be used for organising daytime training... - City of Helsinki, Urban Environment Division
Excavation on a street or in a parkCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceIf you need to do excavation work on a street, on a pedestrian or cycling lane, on a square or in a park, you need to fill out a notification about... - City of Helsinki, Urban Environment Division
Fixed kiosk spotsCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceKiosk spots are sales spots intended for selling ice cream, grill products and other food items. - City of Helsinki, Urban Environment Division
Outdoor eventsCity of Helsinki, Urban Environment Division
Permit or other obligationHelsinkiPublic serviceYou need a permit to organize an event on a street, square or park if the event restricts the public use of the area. A permit is required if the... - City of Helsinki, Urban Environment Division
Parking controlCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceOn this page, you will find information about parking control in Helsinki and tips for parking. - City of Helsinki, Urban Environment Division
Parking fineCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceOn this page, you will find information about paying parking fines, postponing their due dates and submitting claims for rectification. You can... - City of Helsinki, Urban Environment Division
Permits for land use in streets and parksCity of Helsinki, Urban Environment Division
Permit or other obligationHelsinkiPublic serviceThe Urban Environment Division issues permits for construction in public areas: streets, squares and parks. - City of Helsinki, Urban Environment Division
Planning permission for minor construction for a geothermal heat wellCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceBuilding geothermal heat and energy wells requires a permit. - City of Helsinki, Urban Environment Division
Plot height notificationCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceBuilding permit applicants need a building permit map and a report on the owners of neighbouring properties for hearing the neighbours as... - City of Helsinki, Urban Environment Division
Plot lease and transfer of leaseholdCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceOn this page, you will find information on how a party that has reserved a plot owned by the City of Helsinki must apply for a short-term or... - City of Helsinki, Urban Environment Division
Plot lease invoicingCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceThis page contains information on how a tenant of a plot leased from the City of Helsinki takes care of matters related to the lease agreement. - City of Helsinki, Urban Environment Division
Renting water areasCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceWater areas can be rented for the purpose of operating a restaurant ship or a floating terrace, for example. - City of Helsinki, Urban Environment Division
Resident parkingCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceResident parking permits make it possible for you to park in your residential area’s designated parking spaces for a monthly fee. Resident parking... - City of Helsinki, Urban Environment Division
Residential plotsCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceThe City leases and sells plots for houses, apartment buildings and row houses. - City of Helsinki, Urban Environment Division
Temporary traffic arrangementsCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceWork on a street or in a park that affects pedestrian, cycling or other vehicle traffic requires a temporary traffic arrangements plan. - City of Helsinki, Urban Environment Division
Urban Environment Division’s customer serviceCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceThe City of Helsinki’s Urban Environment Division is at your service in matters related to parking, streets and parks. - City of Helsinki, Urban Environment Division
Urban farmingCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceAssociations and communities can lease land areas from the City for small-scale urban farming. In urban farming, plants are grown in growing... - City of Helsinki, Urban Environment Division
Vehicle removalCity of Helsinki, Urban Environment Division
ServiceHelsinkiPublic serviceThe City of Helsinki must sometimes ask residents to move their vehicles in order to make way for street cleaning, street construction work or... - City of Helsinki
Wireless internet, WLANCity of Helsinki
ServiceHelsinkiPublic serviceThe City of Helsinki offers WLAN inlets and outlets in the city centre and in different city-owned buildings, for example public libraries.
Text edited by: City of Helsinki, Urban Environment Division
Updated: 5/7/2026