E-services can make service use easier for public guardians

From 20 January 2026, e-services can enable public guardians to manage their client's financial affairs without a separate Suomi.fi e-Authorization.

The reform applies to e-services that public guardians use to manage finance and property matters on behalf of their client. Attorneys and private guardians have had a similar right to manage the financial affairs of their assignor or client since 2024.

The implementation of the reform requires planning from the e-services and changes to the Suomi.fi e-Authorizations rule engine, for example.

Kela and the National Land Survey of Finland will be the first e-services to offer this opportunity to public guardians in the spring.

What will change?

• Public guardians can manage their client's financial affairs without a separate Suomi.fi e-Authorization if the e-service allows it.
• Suomi.fi e-Authorizations obtains information on public guardians from the National Legal Services Authority's register.
• The guardian's personal data and right to act will be transmitted to the e-service.
• E-services can schedule the implementation themselves.
  

Data protection: the public guardian's identity must remain protected

The e-service must ensure that the personal identity code of the public guardian does not appear in any customer interface, customer service situation or information request. It is also recommended that the e-service does not disclose the public guardian's name in user interfaces and customer processes if possible. This requires, for example, checking the e-service process, user interface and customer service instructions.

However, the logging requirements for Suomi.fi e-Authorizations remain unchanged, so the information of public guardians must also be found in the log data. For more detailed logging requirements, see the instructionsOpens in a new window..

E-services can plan and schedule the implementation themselves

Suomi.fi e-Authorizations will transmit the data of public guardians to the services from 20 January 2026 onwards. Each service can implement the reform on its own schedule. The implementation requires planning, for example, from the following perspectives:

1. Definition of competence

• What information can the public guardian view?
• What kind of transactions are allowed?

2. Identity protection

• How to prevent the guardian's personal identity code and name from appearing in the customer user interfaces?
• How to ensure that data is not accidentally disclosed, for example, in customer service situations or in connection with information requests?
  

3. Technical deployment

• When will the option be available for public guardians?
• Does the reform require development work in the e-service or user interface?
• How is the reform tested before transfer to production?
  

4. Communications and instructions

• How are customer instructions updated?
• How are personnel instructed?
• How are public guardians informed of the change?

You can use the press release template in customer communications:

[e-service] is now available to public guardians

Public guardians can now manage their client's financial affairs in [organization's e-service]. The right to act is checked from the National Legal Services Authority's register.

In the e-service, the guardian can manage the following mandate themes on behalf of the client:

• Mandate theme 1
• Mandate theme 2
• Mandate theme 3

Select the phrase that corresponds to the e-service:

• Option 1. The personal identity code and name of the public guardian are not visible to the client.
• Option 2. The personal identity code of the public guardian is not visible to the client.

Personal data will also remain protected during the customer service process and will not be disclosed in connection with information requests.

Instructions for using the service are provided by [organisation's customer service, telephone number, email address].