Identification in the Suomi.fi mobile application is currently only partially available

The identification in the Suomi.fi mobile application is currently only partially available. At the moment, bank identification in the application does not work with all banks.

Issues have been observed especially in the following situations:

• POP Bank: The bank's login page is not functioning normally.
• Danske Bank: It is not possible to access the bank's identification page from the mobile application.
• Continuing the identification process: After returning from the identification application to the mobile application, it is not always possible to continue the identification process.

Messages received in Suomi.fi Messages can be read through the Suomi.fi online service by identifying yourself at suomi.fi/messages.

The Digital and Population Data Services Agency is investigating the situation together with the service provider.

If you encounter any of the issues described above, you can report them to Suomi.fi Services Customer Support (tel. +358 295 000).

Please include the following information in your report:

• Are you using the Android or iOS application?
• Which bank is involved?
• What is the version of your phone's operating system? (You can check the operating system version in your phone's settings.)

We will provide the next update no later than 15 September 2026 at 10:00.

We apologize for any inconvenience caused by this situation.