Topical

Official authority messages sent to Suomi.fi Messages will, from 1.1.2027 onwards, be transmitted through a REST interface. Have you planned and scheduled all actions necessary for the migration?

What we include in our messages impacts the customer’s understanding of them. Customer feedback shows that customers don’t understand the messages they receive or realise what they need to do next.

The implementation of a change does not succeed by chance. It requires clear guidance and the appointment of persons responsible for the activation of Suomi.fi Messages.

Read five key things about Suomi.fi Messages that can help wellbeing services counties in customer communications.

The most important question in business testing is simple: will the customer understand the message without background information?

Suomi.fi Messages is intended for communication between the administration and its clients, not for communication between public authorities.

Read our blog to find out why Suomi.fi Messages offers your organization a secure channel for sending official mail.

In November 2024, the Ministry of the Interior published a preparedness guide for citizens in the Suomi.fi Web Service. The project also experimented with a new way of producing a Suomi.fi-guide.

This blog post discusses key things to consider when you are as a service supplier planning the integration of Suomi.fi Messages into the system you provide.

In this blog, we list nine ways in which your organisation will benefit from the digital official communications provided by Suomi.fi Messages.