Responsible for the service City of Turku
Monitori Market Square
- Service location
Monitori is a centralised customer service point shared by the City of Turku, Varha and Kela, located right next to Kauppatori. You can get service face-to-face, by phone or via chat.
Visiting address
Service hours
15.6–31.7 Service hours in summer
Monday-Thursday 9.00–17.00
15.6–31.7 Phone and chatservice
Monday-Friday 9.00–16.00
Friday 9.00–16.00
Other contact details
Telephone number
City of Turku's switchboard, weekdays 9–13
+358 2330000
(free of charge)
Accessibility information
- The route to the entrance is smooth and sufficiently wide and illuminated.
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance are hard to perceive and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
- The customer service point is on the entrance floor.
- The customer service point has directions to the different facilities.
- The customer service point has 3 consecutive steps, with handrails on both sides. The steps are marked with contrast stripes.
- The customer service point has a steep ramp under 6 m long, with handrails on both sides.
- The doors in the customer service point are hard to perceive. The glass doors have contrast markings.
- The waiting room of the customer service point has a queue number system and seats.
- The customer service point has a fixed induction loop.
- The customer service point has an accessible toilet on the same floor.
Services
- Kela
Basic social assistance paid out by KelaKela
ServiceNationwidePublic serviceKela grants basic social assistance to individuals and families whose income or assets do not cover their essential daily expenses.Service level- Onsite guidance
- Document received
- Guidance to online self-service
- Onsite guidance by service author
- Online self-service point
- City of Turku
Boat berths and rampsCity of Turku
ServiceTurkuPublic serviceThe City of Turku offers boat-owners seasonally reservable boat berths, boat parking, and two boat ramps. Turku also has a guest harbour. - City of Turku
Business Parking PermitsCity of Turku
ServiceTurkuPublic serviceThe holder of a paid business parking permit may park their vehicle in the parking area provided by the permit. - City of Turku
Cashier ServicesCity of Turku
ServiceTurkuPublic serviceYou can pay your city bills in your online bank or at Monitori Market Square.ServiceMonday-Thursday 9.00–18.00Friday 9.00–16.00 - City of Turku
City of Turku's Customer ServiceCity of Turku
ServiceTurkuPublic serviceOne door – many services. - City of Turku
Digital SupportCity of Turku
ServiceTurkuPublic serviceThe Digital Support offers help and guidance regarding the digital services either in person or remotely. - Kela
Disability benefits and servicesKela
ServiceNationwidePublic serviceKela supports disabled and chronically ill persons with their functional ability, everyday life coping, and participation in studies and work.Service level- Onsite guidance by service author
- Onsite guidance
- Guidance to online self-service
- Document received
- Online self-service point
- City of Turku
Early childhood education and care service guidanceCity of Turku
ServiceTurkuPublic serviceEarly childhood education and care service counselling advises and helps new customers find a place in ECEC that suits their needs. - City of Turku
Exercise WristbandCity of Turku
ServiceTurkuPublic serviceDo you want more routines in your daily life? It is in motion. With the Exercise Wristband, you get access to the City of Turku's sports facilities. - City of Turku
Exercise Wristband ExtraCity of Turku
ServiceTurkuPublic serviceWith the Exercise Wristband Extra, you can access the city’s paid sports facilities. In addition, you can join guided exercise classes. - Kela
Housing benefits provided by KelaKela
ServiceNationwidePublic serviceKela provides assistance with housing for low-income households by paying housing allowances.Service level- Onsite guidance by service author
- Guidance to online self-service
- Onsite guidance
- Online self-service point
- Document received
- Kela
Kela's benefits for families with childrenKela
ServiceNationwidePublic serviceKela supports families with children, starting from the child’s birth and as the child grows. Parents are entitled to family leave and Kela benefits.Service level- Onsite guidance by service author
- Document received
- Guidance to online self-service
- Onsite guidance
- Online self-service point
- Kela
Kela's benefits for pensionersKela
ServiceNationwidePublic servicePensions from Kela provide economic security during old age and inability to work if your earnings-related pension is small or you do not have one.Service level- Document received
- Onsite guidance
- Onsite guidance by service author
- Guidance to online self-service
- Online self-service point
- Kela
Kela's benefits for studentsKela
ServiceNationwidePublic serviceStudents can receive financial assistance from Kela for post-comprehensive school education and for housing expenses.Service level- Online self-service point
- Onsite guidance by service author
- Document received
- Guidance to online self-service
- Onsite guidance
- Kela
Kela's benefits for survivorsKela
ServiceNationwidePublic serviceWhen a spouse or a child’s legal guardian dies, Kela can support the survivor financially with surviving spouse’s pension or orphan’s pension.Service level- Onsite guidance by service author
- Online self-service point
- Onsite guidance
- Document received
- Guidance to online self-service
- Kela
Kela's benefits for the unemployedKela
ServiceNationwidePublic serviceKela ensures basic security for those who are unemployed by paying general social security benefit.Service level- Onsite guidance
- Guidance to online self-service
- Document received
- Online self-service point
- Onsite guidance by service author
- Kela
Kela's benefits in case of illnesKela
ServiceNationwidePublic serviceKela provides compensation for expenses and loss of income arising from illness.Service level- Onsite guidance by service author
- Document received
- Guidance to online self-service
- Online self-service point
- Onsite guidance
- Kela
Kela´s benefits for conscripts and their family membersKela
ServiceNationwidePublic serviceConscripts and their family members may be entitled to a conscript’s allowance.Service level- Onsite guidance
- Document received
- Online self-service point
- Guidance to online self-service
- Onsite guidance by service author
- Kela
Kela´s guidance and advice when moving to or from FinlandKela
ServiceNationwidePublic serviceGuidance and advice on Kela's benefits when moving to or from FinlandService level- Onsite guidance
- Onsite guidance by service author
- Document received
- Online self-service point
- Guidance to online self-service
- City of Turku
Kimmoke wristbandCity of Turku
ServiceTurkuPublic serviceA small spark to try something new can start from a single impulse. With just one wristband, you get affordable access to the city’s sports facilities - City of Turku
Municipal Finnish language day caresCity of Turku
ServiceTurkuPublic serviceMunicipal day cares offer early childhood education for children under school age. - City of Turku
Preschool education in FinnishCity of Turku
ServiceTurkuPublic serviceIn Turku, your child attends one year of preschool education before their compulsory education starts. - City of Turku
Private family day careCity of Turku
ServiceTurkuPublic serviceIn family daycare, emphasis is placed on play, outdoor activities, and movement both within the family daycare home and in the surrounding area. - City of Turku
Private Finnish language day caresCity of Turku
ServiceTurkuPublic serviceIf you wish, you can choose a private daycare centre for your child under school age and apply for a service voucher for the fees. - City of Turku
Private Swedish language day caresCity of Turku
ServiceTurkuPublic servicePrivate service provides offer early childhood education to children under school age of Swedish speaking and bilingual families. - City of Turku
Public transport Föli NEWCity of Turku
Service7 municipalitiesPublic servicePublic transport in Turku has been organised regionally across six municipalities. - Kela
Rehabilitation benefits provided by KelaKela
ServiceNationwidePublic serviceKela provides various types of rehabilitation for persons of all ages, and supports rehabilitation clients economically during rehabilitation.Service level- Onsite guidance by service author
- Online self-service point
- Onsite guidance
- Document received
- Guidance to online self-service
- City of Turku
Residential parking permitsCity of Turku
ServiceTurkuPublic serviceThere are residential parking permits available for purchase that gives you the right to park in certain street parking spaces. - City of Turku
Scheduled day careCity of Turku
ServiceTurkuPublic serviceApply for scheduled day care, if your child needs care in the evenings, weekends, or round-the-clock due to your school or work schedule. - City of Turku
Senior wristband – exercise and experiences with one wristbandCity of Turku
ServiceTurkuPublic serviceThe perpetual mover never stops! The senior wristband encourages you to stay active and pursue hobbies according to your own schedule – affordably. - City of Turku
Swedish language immersion groupsCity of Turku
ServiceTurkuPublic serviceAt Kerttuli day care there is an early Swedish language immersion group. - City of Turku
Temporary day careCity of Turku
ServiceTurkuPublic serviceTemporary day care is for children who do not need regular early childhood education.
Text edited by: City of Turku
Updated: 15/6/2026