Service description

Suomi.fi Quality Tools are tools that public organisations can use to assess and monitor the quality and use of their services. Quality Tools help the development teams of digital services to identify the strengths and weaknesses of their digital service and develop the service to work more smoothly. Quality Tools are a commensurable solution that all public organisations can use free of charge. Non-public organisations may also use Quality Tools in performing public tasks.

Quality Tools are made up of three tools:

• Self-assessment tool
• Customer feedback tool
• Utilisation rate measurement tool.

The results for e-services generated by Quality Tools can be compared within an organisation and between organisations.

Quality Tools allow organisations to gather information and assess their digital services regarding

• functionality of services
• user-friendliness
• resourcing needs for development
• utilisation rates.

Quality Tools offer an easy way to monitor the quality of services in real time. With self-assessment results, customer feedback and comparable utilisation rate data, services can be developed in a customer-oriented way while factoring in service quality standards.