Benefits of the Suomi.fi Finnish Service Catalogue for organisations
The Suomi.fi Finnish Service Catalogue:
- presents data that is maintained in one place in multiple locations
- reduces the need to maintain duplicate data
- boosts customer awareness of your organisation’s services and reduces unnecessary contacts.
Describe once, use without limits
Its open APIs make it possible to utilise the information content of the Finnish Service Catalogue wherever service information needs to be presented. Utilisation of information is possible in various locations because its description in the Suomi.fi Finnish Service Catalogue is structured: each piece of information has its own place.
For example, the information can be used:
- on your organisation’s website
- in map applications
- for chatbots
- on themed websites that compile the services of several organisations, such as omaperhe.fi and wellbeing services counties’ service trays
- in national online services, such as Suomi.fi
- in ERP systems
- in knowledge-based management.
See examples of how different organisations have made use of FSC data.
Use the FSC to reduce the maintenance of duplicate data
After your organisation has described its services to the FSC, that data becomes available to use diversely in your services.
For example, the service data of the South Savo Wellbeing Services County Eloisa is presented both on the organisation’s own website and on the Omaperhe.fi website, which is produced by Digifinland. With the Out integration, Eloinen’s service location data is also retrieved by Fonecta’s Totaali system, through which it is distributed to Eloinen’s internal systems and, for example, search engines.
For example, if the data of a service or service location changes, correcting the data in the FSC also corrects the data in all locations where the data is utilised.
You can use FSC data for your own purposes, and it is also used in many other places where users can find it.
Reduce the need for advisory services and facilitate customer service
When you describe your service and service channels in the FSC well, your clients will be able to proceed independently to a suitable service channel. For example, if you would like customers to primarily initiate contact in electronic channels, you can bring this up in the descriptions. Then, in-person customer service can serve the customers who are unable to use other methods, which reduces your organisation’s workload.
Use data to support development
By identifying and describing your services in the Suomi.fi Finnish Service Catalogue, you improve your organisation’s understanding of its range of services and service processes. The content can also be utilised in service design and development by visualising regional service offerings or by examining the progress of service process digitisation in the organisation through connected e-service channels, for example.
For examples of using FSC data, see Where can the data be utilised?
Ensure high-quality data with sufficient resources
The data described in the Suomi.fi Finnish Service Catalogue has a broad potential audience, as the data can be utilised in many locations. Therefore, you must ensure the quality and timeliness of the data by allocating enough time and employees for data maintenance tasks.
Read more about the organisation of work related to the Suomi.fi Finnish Service Catalogue.