Contact information
This page contains the contact information related to the use of Suomi.fi Messages. You can contact the customer service for organisations in all matters except for those related to new deployments and changes to old connections.
Customer Service for Organisations
organisaatiopalvelut@dvv.fi
tel. +358 295 535 115 (Mon-Fri 09.00–15.00)
Customer Service for Organisations provides general advice on the use of Suomi.fi services. You can get in touch with our Customer Service for Organisations if
- you have questions or want to give feedback on the functionality of Suomi.fi Messages
- you need help in solving a problem related to Suomi.fi Messages
- you are updating your WS API certificates
- you want to report an error in Suomi.fi Messages.
Deployment Support
viestit-kayttoonotot@dvv.fi
Contact Deployment Support if
- you are interested in onboarding Suomi.fi Messages
- you need help with changing or testing your connection
- you need additional information on the pricing and invoicing of the TKJ service.
Access licence Support
suomi.fi-kayttoluvat@dvv.fi
Contact Licence Support if
- you have questions about a licence application
- you wish to apply for an exemption to the use of Suomi.fi Messages.
Support for end users
If your customers have questions about using Suomi.fi Messages as an end user, the advisory service on Suomi.fi servicesOpens in a new window. provides support and advice for using the services for your private customers. Your business and association customers can get help for using Suomi.fi services from the Customer Service for Organisations.