Obligation and Right to Deploy Use

The Act on Central Government’s Joint e-Service Support Services (571/2016, in Finnish)Opens in a new window. regulates the provision and use of the Suomi.fi services and also contains provisions on service-specific matters. Pursuant to the Act, public sector organizations are either obligated or have the right to deploy use of Suomi.fi Messages.

For example, when submitting the application for an access license for Suomi.fi Messages, an organization must determine whether it belongs to the entities that have a statutory obligation to use Suomi.fi Messages or whether its right to use the service is based on the performance of statutory duties.

According to the Support Services Act (571/2016), the following entities are obligated to use Suomi.fi Messages:

• State administrative authorities, agencies, institutions and public enterprises
• Wellbeing services counties
• Municipal authorities when performing statutory duties
• Courts and other judicial bodies.

Organisations subject to the obligation to use digital services must primarily send service of documents electronically via Suomi.fi Messages. Apply for an exemption if your organisation needs to deviate from the obligation to use Suomi.fi Messages.

In addition to sending service of documents, organisations subject to the obligation may also use Suomi.fi Messages for other customer communications, such as sending appointment details and invoices.

Other public sector entities have the right to use Suomi.fi Messages when performing statutory duties. Private sector organizations, as a rule, do not have the right to deploy Suomi.fi Messages. An exception can be made in situations where a private-sector operator provides a service for a public organisation.