Instructions for making connections

You should connect to a service all service channels in which the service is available.

One service can have several different service channels, such as    

• a service location where you can use the service in person,
• e-service in which you can book an appointment for a visit in a service location, and
• a website on which more information about the service is provided.

If you have more than one service channel of similar type, you should also connect them to a service when this service is available in more than one service location.

Read more about different types of service channel.

Connecting to a service channel of another organisation

Sometimes a service channel is maintained by another organisation. In such cases, you should not describe the service channel but you should connect a service channel described by another organisation to a service provided by your organisation.

If the organisation responsible for the service channel has not described the channel in the FSC, you can contact the organisation and ask it to describe the channel.

Read more about shared service channels.

Example: For example, the Digital and Population Data Services Agency has described printable forms in the FSC that a municipality can connect to its building permits service.

You may receive proposals for service channels with general descriptions

If a general description is available in your service, with the general description you may receive proposals for service channels when you connect service channels to the service. All these proposals are shared service channels. The proposed service channels are not connected to the service automatically as you must connect them to the service.

Read more about general descriptions.

You can connect a service channel to a service or a service to a service channel.

Connecting a service channel to a service

Open the service form. You do not need to put the content in edit state. Go to Connect service channels at the bottom of the form to search for service channels and to connect them to your service. 

You can connect your own organisation’s service channels and shared service channels of other organisations.

Connecting a service to a service channel

Open the service channel form. You do not need to put the content in edit state. Go to Connect services at the bottom of the form to search for services and to connect them to your service channel.

Note that in a service channel, you can only connect services of your own organisation to your service channel.

Open the service or the service channel from which you want to remove the connection. You do not need to put the content in edit state. You can see the connections at the bottom of the form at Connect services or Connect service channels.

Click Remove connection.

The system then checks whether you want to remove the connection. Click Yes if you want to remove it. When you remove the connection, the additional connection information will also disappear.

You can use the connection details when a service is connected to more than one service channel or a service channel is connected to more than one service. Entering connection details is optional.

Example: For example, a multi-purpose building may have an indoor swimming pool, a gym and a classroom used by an adult education centre in the same address and they all have different service hours and contact information. We recommend that in such cases you should enter the connection details.

The connection details may include the following information:

• description 
• information on fees 
• service hours (see instructions for entering service hours)
• contact information.

You should only enter this information if it differs from the overall description of the service channel.

Please note! In the connection details, you may have previously entered information about the use of Suomi.fi e-Authorizations. This feature has been removed from the interface.

After you have linked a service and a service channel, you can enter connection details via the service or the service channel.

The connected service channels or services are shown at the end of the service form and the service channel form. When you click the expand button to view service channel or service details, the button Add connection details is displayed at the end of the information.

Click Add connection details to open. Edit connection details to enter the information you want. You should only enter the information that differs from the overall description of the service channel.

Finally, click Save to save the connection details.

If the channel is a service location transferred to the FSC from the ASTI system of service points, it may display the tab ASTI service levels in the connection details. This information is transferred to the connection from the ASTI system and it cannot be edited in the FSC.