How do I complete the basic information on the service?

You can edit the name that was previously assigned to the service. Do not include your organisation name in the service name unless it is necessary for a special reason.

Please note that your organisation cannot have two services with the same name. The system will prevent the service from being saved if it detects duplicate service names in your organisation.

You can also give the service an alternate name. Tick the Alternate Name box and type a name. This can, for example, be an unofficial service name or a name that customers often use for the service.

Select the correct service type for the service.

The service is a basic-type service, which most of the services described in the FSC are.

Permits and obligations are services through which the customer applies for a permit or executes an obligation that applies to them. If the service is of the Permit and Obligation type, there will be a few optional items to fill in on the form.

Professional qualifications may only be described in the FSC by the competent authorities responsible for them. Professional qualifications are regulated professions for which there are specific eligibility requirements in Finland that are based on legislation.

In the Summary field, write a customer-oriented summary of the service’s most important contents. The summary can be presented in a search result, such as what is done on the Suomi.fi Web Service. The summary can consist of up to 150 characters.

The summary should not contain any information that is not included in the service’s description, user instructions or conditions and criteria fields. The summary is not an introductory text for the actual description and it is not shown with the description text.

It may be easier to write the summary after you have written the full description.

Describe the service in clear standard language so that the customer understands it. Avoid any administrative terms.

Explain what the service includes, what need it responds to and how the customer benefits from the service. Describe the service offered to the customer, not the organisation providing the service or its tasks.

Do not enter addresses, phone numbers, or web addresses in the service description. Describe the methods of using the service separately as service channels and connect the channels to the service.

You can divide the text into paragraphs and use bullets and subheadings.

The maximum length of the field is 2,500 characters, but shorter texts are usually better for the user. If the text you write is getting long, add subheadings, use lists, and review the text for conciseness.

Read more about high-quality content production.

In the Instructions field, explain what the customer should do to get the service and in what order they should proceed. The reader must be able to act independently and find service channels where the service is available based on these instructions.

Write the Instructions so that they direct the user to the correct service channel. Do not enter any addresses, phone numbers, or web addresses in the instructions. Describe the methods of using the service separately as service channels and connect the channels to the service.

You can divide the text into paragraphs and use bullets and subheadings.

The maximum length of the field is 2,500 characters, but shorter texts are usually better for the user. If the text you write is getting long, add subheadings, use lists, and review the text for conciseness.

Optional field.

If it is necessary, explain briefly, if the customer must meet certain conditions or criteria to receive the service. For example, if the service is only intended for unemployed people, indicate it in this field.

You can divide the text into paragraphs and use bullets and subheadings.

The maximum length of the field is 2,500 characters, but shorter texts are usually better for the user. If the text you write is getting long, add subheadings, use lists, and review the text for conciseness.

Optional field.

Explain briefly if there is an application deadline related to applying for or getting the licence from a public authority.

Optional field.

Explain briefly how much time the authority typically needs for processing the matter. Leave the field empty, if it is difficult to assess a typical processing time.

Optional field.

Explain briefly how long the permit or obligation will be valid after one has been granted.

You can add one or more links to the up-to-date legislation in the Finlex database (Finlex, in Finnish)Opens in a new window. if the service is based on particular legislation. To begin, click on the New Link button. After you have pressed the New Link button, you must fill in the fields that open.

As the name of the act, enter the same name that has been recorded in the Finlex database and enter a link to this act in the Finlex database into the web address field.

Please do not link to databases other than Finlex.

Click Accept.

To delete a link to legislation, click the Delete button.

Service languages

Select the language that customers can receive the service in. Language in this context does not refer to the language in which you describe the service. There are hundreds of different languages to choose from.

You can select multiple languages from the drop-down menu. Find a language and select it. Languages that you select are indicated with a checkmark. After selecting one language, you can select another language.

When you close the language selector, your selections will appear under the Selected Languages heading. You can remove a selected language with the checkmark.

Service area

The area of the service is usually the same as the area information of the organisation providing the service: it refers to the geographical area that the organisation provides the service in. The area field is automatically filled according to the type of the main responsible organisation of the service. You can specify the selection.

Select "All of Finland" or “All of Finland except Åland" only when the service is nationwide.

If you need to restrict the area that the service is available in, you can do so by municipality, county, wellbeing service county, or business sub-region. You can select more than one option at the same time.

Examples:

• In practice, only state organisations and large companies and organisations operating everywhere in Finland have services with the “All of Finland” or “All of Finland except Åland” area restriction.
• The regional restriction for municipal services is your municipality or your municipality and other municipalities, if the municipality also provides services to other municipalities on the basis of an agreement.
• The regional restriction for wellbeing service counties is their own wellbeing service county.
• Locally operating associations and businesses should select the municipality, municipalities or region in whose area they operate as the regional restriction.

Service area is important for search results

Area information helps the customer find the services available in the area that he or she has defined in the search for services. For example, a person looking for services in the Sipoo area does not want to see services located in Rovaniemi or Vaasa in the search results.

Area information is not related to the customer’s right to receive the service on the basis of residence. In other words, do not provide too extensive region information just in case.

Select whether a fee is charged from the customer for the service or if it is free of charge.

You can provide the information on the fee of a paid service in the Additional information on fees field. If you include the fee information in this field, remember to update the field when your fees change.

If the fee information is very detailed and changes frequently, you can create a website-type service channel of the website that describes the fees and connect that to the service.

Tip! If the service is subject to a fee in one service channel but free of charge in another, mark the service as being subject to a fee. You can enter the fee information for each service channel in the additional connection information field between the service and the service channel. Read more about additional connection information.