Communications material
When you deploy Suomi.fi Messages in your organisation, you should pay attention to both internal and external communication about the use of Suomi.fi Messages. It is important for those who work with customers to know how Suomi.fi Messages is used so that they can instruct your customers. Your organisation should also instruct the possible recipients of electronic messages to activate Suomi.fi Messages so that it will be possible for them to receive information concerning them fast and regardless of where they are. You will make it possible to develop and make your operation as cost-effective as possible when you advise your customers to activate Suomi.fi Messages.
Digital First –communication
To support communication about the Digital First reform, the Digital and Population Data Services Agency has produced a communication material package for organizations to use. In the communication material package, you will find e.g. press release templates, visual materials for social media and information screens, web banners, instructional images, and a checklist to support customer service staff.
The Digital First communication materials (dvv.fi).Opens in a new window.
Internal communication
During the deployment process, you should describe at least the following matters and communicate information about them within the organisation:
- What notifications your organisation sends to customers through Suomi.fi Messages.
- Are other messages, such as requests for additional information, invoices, acknowledgements of receipt or something else, sent through Suomi.fi Messages.
- Are all letters automatically sent through Suomi.fi Messages, does the person processing the matter choose the method of sending or is the same message sent through several channels.
- Can end users initiate a service event with your organisation in Suomi.fi Messages and how such messages are processed.
- How the use of Suomi.fi Messages is explained to your customers on your website and how it should be explained in customer service.
External communication
- To support communications, material such image banners and a template for a communications plan worth taking advantage of are available on the Digital and Population Data Services Agency’s website Suomi.fi-viestit | Digi- ja väestötietovirasto | Digi- ja väestötietovirastoOpens in a new window.
- You will find more help for instructing customers, the accessibility details of the service and frequently asked questions on the Suomi.fi website for end usersOpens in a new window..
- Learning and support material for guiding citizens in the use of digital services is also available on the Digital support pages of the Digital and Population Data Services AgencyOpens in a new window..
Below, we have compiled example texts that your organisation can use when communicating about Suomi.fi Messages to your customers. You can freely modify and supplement the example texts to suit the needs of your organisation. These texts are aimed to help you perceive what should be told about Suomi.fi Messages to end users.
On your website, good places for the instruction texts include the contact information page, the e-services page, a page providing the contact details of administrative branches or explaining service use, or a page introducing your service that uses Suomi.fi Messages in its operation. Please note that the instructions are meant to be modified according to the needs of your organisation. Also check that the links work before you publish the texts.