Questions on end-users

It is not possible to choose from which organisations you would like to receive electronic messages and from which you would not.

If the end user has Suomi.fi Messages enabled, they may receive messages related to their personal matters in their electronic mailbox from all organisations that use Suomi.fi MessagesOpens in a new window..

The end-user can reply to received messages or initiate communication with a client organisation if the organisation has enabled two-way communication. Information on receiving messages in your organisationOpens in a new window..

If the end user has provided and verified their email address when activating Suomi.fi Messages, they will always receive notifications of new messages by email. The end user is responsible for ensuring that the email address registered for Suomi.fi Messages is correct.

In addition to email, notifications of new messages are also delivered through the Suomi.fi mobile application, if the application has been activated. The end user is responsible for reading the notifications they receive.

Notifications about unread messages are currently sent only by email. If necessary, an organization may prevent these notifications from being sent on a case-by-case basis.

More information about how notifications work is available on the Controlling notifications page.

Possible reasons why an end user may not have received an email notification about a new message:

• The end user may not have checked their email folders carefully enough.
• The end user may have accidentally deleted the email notification.
• The notification may have been delivered to the spam folder, which was subsequently emptied automatically. Depending on the email service provider, messages are deleted after a certain period of time. Suomi.fi Messages has been designed to minimize the risk of messages being classified as spam, but it is not possible to guarantee this in all cases.
• The email service provider may have rejected the message due to a service disruption or some other characteristic of the message.
• The end user may have provided an incorrect email address.
• The email address can be checked in the Suomi.fi Messages settings to verify that it is up to date.
• The end user may have provided an email address containing Nordic special characters (ä, ö, å).

If the email program allows it, the sender address noreply@suomi.fi can be added to the list of safe senders. This can help prevent notifications from being delivered to the spam folder.

Instructions for end users regarding the use of Suomi.fi Messages can be found on the Suomi.fi websiteOpens in a new window..

You can view the end-user interface and instructions on the Suomi.fi/messages. The page includes

• the service accessibility statement
• additional information on the impact of different life events on Suomi.fi Messages
• other information relevant to the end-users, including information to support the design of your use case and provision of guidance and advice to your clients.