Designing the electronic message and notification

An electronic message sent through Suomi.fi Messages consists of:

• a notification about a new message, which is sent to the recipient's email address. If the end user has installed the Suomi.fi mobile app, a notification is also sent through the app.
• the message itself, including your organisation's name, the service name, the message subject, the message content and any attachments.

The content of notifications and messages has a significant impact on how well your customers understand the information and complete the actions required of them. Well-designed messages:

• reduce the workload of customer service
• help customers complete their transactions more efficiently
• improve understanding.

The purpose of the message should guide both the design of the notification and the message content, as well as the choice of features used. When designing content, consider whether the message is a formal notification, a status update or a request that requires the customer to take action.

Content design guidance

The pages below provide guidance to help your organisation create clear electronic messages and ensure a smooth customer experience.

• Customising email notifications
• Formatting electronic messages
• Examples of formatting messages and notifications.