Suomi.fi Messages and competitive tendering processes

If your organisation is acquiring a new system, it is advisable to take the use of Suomi.fi Messages into account already during the planning phase of the competitive tendering process. This helps ensure that the solution being acquired supports the communication processes you need and that costly modifications to the system will not be required later.

When requirements related to Suomi.fi Messages are defined as part of the competitive tendering process, implementation of the service is smoother and the system supports your organisation’s needs from the outset.

What should be clarified during the competitive tendering phase?

Before defining requirements, your organisation should assess its own processes and use cases.

Consider, for example, the following questions:

• How are Suomi.fi Messages connected to your organisation’s current service and customer transaction processes?
• To which service and customer transaction processes could the use of Suomi.fi Messages be expanded in the future?
• What kinds of decisions, notifications, letters or other messages are sent?
• Are individual messages sent, or are large volumes involved?
• Is message delivery user-initiated or automated?
• What kinds of message content are needed?
• Are attachments required?
• What information or events related to message delivery need to be stored in the system?
• In what situations is information needed on whether the user has an electronic mailbox in use?

At the same time, it is important to ensure that the planned use cases comply with the terms of use of Suomi.fi Messages.

To support planning, you can make use of:

• descriptions of functionalities
• descriptions of service use cases
• guidelines for designing message content and notifications
• guidance from experts at the Digital and Population Data Services Agency (DVV)

If you are unsure whether your planned use case is suitable for Suomi.fi Messages, please contact viestit-kayttoonotot@dvv.fi.

Also consider usability

In addition to technical requirements, it is advisable to evaluate the system’s usability as part of the competitive tendering process. The use of Suomi.fi Messages is often part of a broader service process. Therefore, it is important that sending, processing and monitoring messages can be carried out naturally as part of the system’s overall use.

Usability can be included in the tender evaluation criteria through methods such as usability assessments, use cases or user testing.

Examples of requirements

The document below (in finnish) contains examples of mandatory requirements and minimum requirements that should be taken into consideration.

These examples are intended to support planning. They do not cover all organisational needs or use cases, and requirements should always be tailored to your organisation’s operations, processes and objectives.

Julkisten hankintojen tueksi Suomi.fi-viestien vaatimukset (PDF, 153.89 kB)Opens in a new window.